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Even with the inflow of the Xbox Series Ten and Series S, the most common Xbox One issues alive on. Microsoft's contribution to the 8th console generation saw several revisions, each fixing previous issues and introducing problems of their ain. In this guide, we'll guide yous through issues you lot might encounter and how you can solve them across all of the console revisions.

It's possible that the issue yous're having isn't on the back of your Xbox I, though. If you don't see your trouble listed below, brand sure to bank check our Xbox series Ten troubleshooting guide and our list of common Xbox Live problems.

Getting in affect with Microsoft

We recommend using Microsoft's website to register your Xbox One. Doing so volition expedite any issues that are nonetheless covered nether warranty. Registering your console likewise lets you see your warranty status. If your panel is under warranty, repairs are gratis.

Stuck on splash screen

When fully booting, the Xbox Ane can take a long time — up to 10 minutes, in fact. We're referring to turning on your Xbox One from being completely powered off, not from rest mode. When booting, a green screen with the Xbox logo volition hang for a few minutes before the UI comes upwards. If you lot've been waiting 10 minutes or longer, you'll need to perform a hard reset.

Possible solutions:

Before getting to the difficult reset, note that doing so will erase all accounts, save information, and any other information stored on the system. If you lot're an Xbox Live Gold fellow member, your save data is probably in the cloud. If y'all haven't had a take a chance to sync it however, try powering down the panel by holding the Xbox push button on the console for 10 seconds. Then, if y'all have access, sync or dorsum up your save data earlier performing the reset. Otherwise:

• Power down your Xbox Ane by holding the Xbox button for 10 seconds. Once powered down, concord the sync, squirt, and Xbox button on your panel until you hear ii beeps (around 10 seconds). Release the buttons, and you'll run across a factory reset card. If yous accept an Xbox One S without an eject push button, the sync and Xbox push volition piece of work.
• Fault codes E100, E200, E204, E207, E101, E102, E106, E203, E208, and E305 indicate that you may need to perform an offline system update. You can find full instructions on the Xbox website. In short, though, you need a USB stick formatted to NTFS, the same file system Windows uses. Download the update file from the Xbox website previously linked, and copy the $SystemUpdate file to the NTFS-formatted USB drive. Eject the stick. Back at your Xbox 1, perform the aforementioned button combination described to a higher place to boot into the troubleshooting card. Plug in your USB stick and select Offline Arrangement Update.

Disc drive makes grinding sound

This problem is something that a number of Xbox Ane users have reported, just thankfully, they likewise report that it doesn't actually damage the disc. When you put a disc in the console's optical drive, information technology makes a grinding audio. An mistake message then reads, "Sorry nosotros can't play that disc. Try an Xbox One game, music CD, or a moving picture on a Blu-ray or DVD." Thankfully, the issue is merely nowadays on the original Xbox One.

Possible solutions:

Microsoft has addressed this item issue multiple times and confirmed that owners tin can return the hardware. You can always try to repair it yourself if you are familiar with optical drives, but you lot'll void your warranty in the process. If yous are suffering from this problem, your options are limited.

• Return the hardware to where you purchased it. Microsoft addressed this problem with launch units past giving out free games to those afflicted. It doesn't appear that the promotion is still active, simply if you're hearing grinding in the disk drive, you can still probably return your console. If buying secondhand, always make sure to bank check the disc drive.
• Contact Microsoft directly using one of the contact methods to a higher place. The company's support squad is arranging replacements, and in some cases will send a new console with a game of your choice to you before y'all send your system in.

Xbox Ane won't update

Some users have reported issues during the mandatory update phase. When this occurs, the Xbox One won't be able to access the majority of Xbox One features.

Possible solutions:

This could be an consequence with the Xbox One, a problem with your internet connection, or fifty-fifty something on Microsoft's end. Regardless of the cause, the result is a system that doesn't piece of work properly. Before you contact Microsoft, there are a few steps you lot should attempt beginning.

• Check your cyberspace connexion. Obvious peradventure, merely whatsoever connection interruptions could derail the entire process.
• Try again later. If you are having an upshot with downloading the update, it may simply be a problem on Microsoft's finish, including too many users trying to update at in one case or server maintenance. Give it an hour or ii. If the issue persists, check the Microsoft Live Status page. If there is a known issue on its end, Microsoft will have a status alarm.
• Check your hardware. Over again, an obvious one, simply if you are using the wireless connection on the Xbox One and receiving an mistake, attempt a wired connection via Ethernet.
• Cycle your Xbox One. Hold down the power button for five seconds until information technology shuts down, then unplug the system and await 30 seconds. Plug it back in and plow it on. This clears the cache and resets the network carte du jour.
• If you are receiving a specific fault message regarding updates or an online connection in general, refer to Microsoft's network connection error list.
• If the update all the same won't download, it'south time to contact Microsoft.

Xbox Ane won't ability on

Another issue being reported by users is that the system won't power on, or if information technology does, it is for a express time merely and then speedily shuts off. This could be the console itself, but it is more than likely the power brick. It could as well be the internal ability supply.

Possible solutions:

The offset footstep is always to but check to make sure everything is connected properly. Once that is done, the next pace is to verify that your power brick is working properly. All Xbox One power bricks have a light on them to signify they are receiving electrical current. If you see a solid white or solid orange light, the ability supply is working properly. If there is no light or it flickers, it needs to be replaced. Earlier yous contact Microsoft though, try these quick fixes.

• Brand sure it is not the outlet you are connected to. Plug something else in, or try plugging the power supply into another outlet.
• If the power supply isn't receiving current, it'due south defective and needs to be replaced. If you registered your console, y'all tin gild a new power supply online.
• If the power supply is working but the Xbox One still isn't powering up, contact Microsoft straight, as it may be a defect with the system.
• If the controller isn't powering on your console, try pressing the ability push on your console directly. Occasional syncing issues can cause this to occur.
• The trouble could also be completely unrelated to your panel. Intermittent bug with Xbox Alive has resulted in some users seeing black screens when attempting to plough their systems on. Some have establish success in disconnecting their internet in social club to still play games, but the only other solution is to wait for Microsoft to resolve its own server problems.
• Yous tin reset the internal power supply if everything else is as it should be. To do then, ability downwards your console and unplug information technology from the wall. Wait at least 10 seconds — you lot can look longer, and we recommend doing and then — before plugging it dorsum in.

Xbox One powers down unexpectedly

A small number of users have reported that their Xbox One is turning off unexpectedly. This is a dissever issue from the system not powering upwardly.

Possible solutions:

This may be a malfunction, but in that location are other causes that anyone tin can fix. Before you rush off to contact Microsoft and tell them your console is broken, try these steps to see if the issue can be resolved on your cease.

• Check the ventilation on the system. If information technology is overheating, you should get a alert message earlier the organization shuts downward. If you do, turn off the console and await at least an 60 minutes. Make certain the Xbox Ane has enough ventilation and endeavour once again. If this persists, contact Microsoft.
• Check the light on the power brick. If you observe the light is flickering or black, and then this is most likely a ability outcome.
• Check to run into if your Xbox One is set to turn off automatically. Head to Settings, and so select Power & Supply, then cull Turn Off Subsequently. Cull the Don't Turn Off Automatically option and you are set.
• Make sure the AC outlet your Xbox One is plugged into is functioning properly.

Your TV isn't displaying the all-time resolution

Microsoft has confirmed that some users may accept an upshot with the Xbox One automatically detecting the proper display resolution.

Possible solutions:

This is really an piece of cake prepare, but it requires a few steps:

• From the Xbox One dashboard, hitting the Menu button to bring up the Settings. Select Brandish & Sound, and so select Tv Resolution and choose the proper setting.
• If you lot take a relatively new Television receiver, make sure your set up has the most recent firmware. Refer to your TV owner'southward manual if you aren't sure how to practise this.
• If you are still having display issues, try a different HDMI cablevision. This may not help, but the next step is contacting Microsoft.

Audio is non working properly

There are a few known issues with the sound settings of the Xbox One. Thankfully none of them seem to be due to the hardware itself, so there are possible fixes you lot should effort earlier contacting Microsoft.

Possible solutions:

The effect with the audio could be ane of several things, ranging from a software setting to faulty connections. The bad news is yous may need to buy a new cablevision or two (or call Microsoft and look for a replacement), but the good news is that information technology may be every bit simple every bit changing your options.

• The kickoff step should be to go into the Settings and select Brandish & Sound. From there, choose the choice that reflects your organization — either HDMI or Optical — and then select the sound format that suits your arrangement. If you don't know, select Stereo Uncompressed.
• Let's assume you've confirmed everything is connected properly. If you are still having issues, it may then be a thing of a faulty optical or HDMI cable. Replace information technology and encounter if that fixes it, but keep your receipt. If it doesn't work, you can e'er return the cable afterward contacting Microsoft.
• If you are connecting your Xbox to a cable TV box, unplug everything — the Xbox One and the cablevision box — and then wait 30 seconds for the cache to clear.
• Some cable boxes have unique audio settings. Check with your cable provider to encounter if they can help.

Games won't install

All Xbox One games need to be installed. This process happens in the groundwork, and gamers tin can more often than not start playing the game as the installation is ongoing. Some users take reported that the installation process is freezing, often at 0%, which means the game won't play at all.

Possible solutions:

This could exist an issue with the optical bulldoze, the disc itself (assuming it is disc-based rather than downloadable), or a network connection. It may require a telephone call to Microsoft, but there may exist an easier fix.

• The first matter you should do is make sure your console is updated with the most recent Microsoft patches. If your system is offline, connect (assuming you have the means) and let the console practise its thing.
• If you are online, the issue may exist your connexion to Xbox Live. Get-go, unhook your Ethernet cable, or if you are using a wireless connectedness disable it through Settings. Then concord down the power button for 10 seconds. Restart your system, merely don't connect online. If the installation begins normally, you should then be able to reconnect to Xbox Alive without upshot. If the problem continues though, contact Microsoft.
• If it is just 1 game, assuming it is installing from a physical disc, make certain the disc is clean and undamaged. If in that location is a noticeable chip or scratch, you may need to return the game itself.

Controller not syncing

Possible solutions:

You may have a controller go rogue over the course of your Xbox One'southward lifespan. Xbox forums have identified plenty of issues especially with connectivity and globe-trotting. In that location are several easy methods that could possibly assistance you sync an Xbox One controller. In both cases, you'll want to brand certain your controller is updated.

• For disconnecting controllers, you lot'll want to make sure your controller has functioning batteries then attempt restarting the console. If this doesn't fix annihilation, make certain that yous're within the range of the Kinect. Every controller is equipped with two infrared lights that light up when your controller is out of range and is trying to reconnect. Plain, making sure yous're within range is essential to making your controller work.
• For globe-trotting controllers,make sure your controller is updated and has fresh batteries. And so, power downwards and unplug your console. This will empty your enshroud. Wait a few minutes then restart your console. If the trouble yet remains, y'all can request to supervene upon your controller through Xbox'due south online service center.

Xbox 1 cannot properly read discs

While information technology isn't as agonizing as hearing a disc grinding in your console, an Xbox I that doesn't read discs is not platonic, peculiarly if your library primarily consists of physical games. Some users have reported consoles that fail to read certain games, or even accept a widespread problem with reading all discs.

Luckily, isolated disc errors aren't e'er brought on past damaged discs, and if your disc bulldoze is having problems reading your games, it doesn't necessarily mean your panel is shot. If neither of the solutions below work, even so, y'all may need to call Microsoft or take the disc in question dorsum to your retailer if it's under warranty.

Possible solutions:

• For isolated disc read errors, ensure that the disc is not scratched or smudged. Minor cosmetic scratches are ordinarily okay, but deep scratches ofttimes point serious, mayhap irreparable impairment. Employ a soft, slightly damp cloth to clean the disc of smudges. A microfiber cloth is ideal. Believe it or not, ridding your disc of fingerprints can become a long way toward a successful gaming session. If your Xbox One still won't read the disc later you lot've cleaned it, try inserting it into another console if you have admission to one. From there, y'all tin can larn if the disc is truly defective or if your console is the culprit.
• Forwidespread disc read errors, it'due south possible that the disc is not going far enough into the console for the laser to read it. Start, eject the disc. Now, if your console is on an entertainment heart, you need to carefully motion it to an open expanse — simply brand sure all cords and cables remain plugged in when doing and then. With the panel on, tilt your console from the front to a 45-degree angle. While holding it there, insert the disc. This allows the disc to more hands move into its designed position. Instead of an error bulletin, your game should begin to kick. Because the Xbox One uses a feeding mechanism instead of a tray, the drive may have a difficult time pulling the disc far enough dorsum to be properly read it as time goes on.

Games frequently freeze or crash

Fifty-fifty loftier-tech pieces of hardware suffer slowdowns and crashes, but it is aggravating, especially when y'all're at a pivotal point in a game. While crashes may be related to the bugs of an private game, or, in some cases, considering of server issues, users have reported intermittent freezing and crashing during regular gaming sessions.

Possible solutions:

Freezing or crashing could be caused by a myriad of reasons, only there are ways to get dorsum in the game quicker and possibly deter time to come hiccups from happening every bit often.

• If a game freezes, try pressing the habitation button in the heart of your controller to render to the dashboard. So, with the cursor all the same on the game icon, printing theBill of fare button (the ane with iii horizontal lines), and navigate to quit. This is a quicker method than restarting the console or going through the trouble of selecting some other game just to quit out of a frozen ane.
• If yous're experiencing persistent freezing, a power cycle may do the play a joke on. Press and hold the power button on the panel for at least five seconds. Ensure that the console has been powered down for at least 30 seconds, and and then concord the abode button on the controller to turn your console back on. Your panel will take longer to boot upward, but this may fix the issue.
• If yous're dealing with persistent freezing or crashing while playing a specific game, deleting and reinstalling the content in question may correct the trouble. Get to your applications and navigate to the game that's giving you lot trouble. Afterward, press the domicile button and choose Uninstall. Afterwards you lot uninstall the game, only navigate to your uninstalled applications in your library, and reinstall the title. Await for it to install and come across if reinstalling the game rectifies the issue.
• If none of these methods work, you tin can reboot the panel's resolution settings. If you lot have a disc in the console, remove it. So, press and hold the ability button on the panel for 5 seconds. Later the panel light is no longer flashing, press and concord the power push button and the disc eject button at the same time.
  • Look for it to beep twice — this may take as long as 10 seconds. Brand sure your television is set to AV output, as this button combination alters the brandish resolution. When your console boots up, don't be alarmed by the lower resolution.
  • Go toBrandish and Sound in your console settings. The resolution will be 640 x 480. Alter the resolution to either 1080p or 720p, whichever your Tv set supports. If it's 1080p, alter the video fidelity dorsum to 50Hz. If it'due south 720p, change the video allegiance to 24Hz. After, insert the disc and your game should run without a hitch.
• The problem too could lie in the game itself. Certain titles, including Borderlands 3and Call of Duty: Modern Warfare, have been known to cause hard crashes on Xbox One 10. An update to the game itself will exist required to address these.

Cannot connect to network or Xbox Live

Xbox Live occasionally goes down, sure, but sometimes network and Xbox Live issues crop up randomly.

Possible solutions:

There are multiple means to troubleshoot your console's online status at dwelling. First, bank check the status of Xbox Live to ensure that there aren't any global bug plaguing connectivity. When you cannot connect to Xbox Alive, your panel will also try to troubleshoot your issue with an error message. These connection issues can exist acquired past a multitude of bug.

• If your console won't connect to your network, merely all of your other devices are connected to the cyberspace, you can try a ability cycle. Press and hold the power push button on your console for at to the lowest degree v seconds. Once the console is completely off and the Xbox logo is no longer flashing, printing and hold the dwelling house button on your controller to power information technology dorsum on.
• Plow off your console, then reboot your modem and/or router. Later on your home network has completely rebooted, power the console on and see if you can connect.
• If y'all're having problems with Wi-Fi, try connecting your panel to the internet via an Ethernet cable. If your panel connects, then you may demand to update your router's firmware. Bank check your router's instructions for how to update your firmware. (Many routers feature an abridged guide on the device). Follow the steps, and and so ability your console on and see if you tin can connect wirelessly.
• Even if yous aren't online, your Xbox will automatically sign in to your primary account upon powering on. This means that you lot can just sign out and sign back in, which should prompt your Xbox Ane to connect once again. Sometimes, this volition solve your result.

Kinect doesn't pair with console

Microsoft has discontinued the Kinect for Xbox One, likewise equally the adapter that immune Xbox Ane Due south and Xbox One X users to plug information technology into their new machines. However, it's still technically supported by the console, and legacy users tin encounter issues with the peripheral not existence recognized properly by the organisation.

Possible solutions:

Microsoft has confirmed to several customers that the consequence is with the Kinect, and not the Xbox One itself. If that is the case, it at least means y'all may not accept to send your unabridged panel in, but replacement Kinect sensors are getting quite expensive on the reseller market.

• It should go without saying, simply make certain the Kinect is physically connected to the Xbox I. Bold information technology is, brand sure the connection is gratuitous of any obvious damage.
• Attempt cycling your system. Turn off the Xbox One by holding the ability cord for v seconds, unplug the AC cord and the Kinect cord, so await thirty seconds. Plug everything in and endeavor once again.
• Contact Microsoft straight and arrange for a replacement Kinect.

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Source: https://www.digitaltrends.com/gaming/common-xbox-one-problems-and-how-to-fix-them/

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